Faqs

  • How can I find the product I need?
    • You can use the search bar at the top of the website to search by product name, model, or brand.
    • You can browse different product categories.
    • You can use the filter function to narrow down products by brand, price, specifications, etc.
  • What should I do if I can't find the product I want?
    • You can try using different keywords for your search.
    • You can contact our online customer service to describe your needs, and we will do our best to find a suitable product for you.
    • You can leave a message on the email service@globalequipx.com, and we will follow up and respond promptly.
  • Are the instruments and equipment on your platform all sourced from China? How is the quality of these products guaranteed?
  • Yes, all instruments and equipment on our platform are manufactured by Chinese vendors and manufacturers. We collaborate with a multitude of rigorously screened Chinese manufacturers renowned for their quality control. We have established a comprehensive supplier vetting mechanism, which includes on-site factory inspections, production process evaluations, and quality management system certifications. Furthermore, we encourage and support our suppliers in providing third-party quality inspection reports to ensure products meet international standards.

  • Can you provide customized instruments and equipment?
  • Yes, many Chinese manufacturers have strong R&D and production capacity to provide customised services. If you have specific technical parameters, functional requirements or brand identity needs, please send your detailed requirements to our email address service@globalequipx.com or tell us in our website, and we will communicate with the right manufacturer to provide you with the best customised solution.

  • Are the product information and specifications on your platform accurate and reliable?
  • We are committed to providing accurate and reliable product information. We work closely with our suppliers to regularly update product specifications, performance parameters and technical documentation. If you find any discrepancy in the product detail page, please let us know in time, we will verify and correct it within 1~2 working days or 48 hours.

  • What should I do if I need a highly specialized or uncommon instrument/equipment that is not listed in your website catalog?
  • Our website is dedicated to consolidating a rich resource of Instruments & Equipment made in China. Please don't be disappointed even if you can't find a specific instrument and equipment in the catalogue. You can contact us at  service@globalequipx.com or through our website to provide us with detailed specifications, technical parameters, application scenarios and any reference information of the equipment you need. Our team will use our extensive network to find the most suitable Chinese manufacturer for you and try to facilitate customised production or sourcing.

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